Union Minister Shivraj Singh Chouhan Criticized Air India for its poor service after experience an uncomfortable journey on a broken seat during a light from bhopal to deal.
Taking to Social Media Platform X, Chouhan Shared His Ordeal, Questioning The Airline's Management Over Passenger Safety and Comfort.
In his post, chouhan stated that he was traveling on air India flight ai436 and was assigned seat 8c. Upon sitting, he realized the seat was broken and sunken in, making it extramely uncomfortable.
“When I asked the airline staff why soch a faulty seat was allocated, they told me that the management had already been
The minister further mentioned that the issue was not limited to just his seat. “There are several such seats on the aircraft,” He added.
Despite Fellow Passengers Offering to Swap Seats, Chouhan Declined, Stating, “Why Should I Cause Discomfort to Another Traveller?
Expressing Disappointment, Chouhan Wrote that He Had Assumed Air India's services Had Improved Under Tata Group's Management but his Experience Proved Otherwise. He called it “Unethical” for the airline to charge full fare while providing defective seats, questioning bether this amounted to “cheating passengers.”
He Urged Air India to take corrective action to prevent such issues for future travelers. “Will the management take steps to ensure no other passenger faces this discomfort, or will it continue Taking Advantage of People's Urgency to Reach their destinations?” He asked.
Following his post, air India responded, apologizing for the increase. “Dear sir, we apologise for the increase. Speak with you, Kindly DM Us a Convenient Time to Connect, “The airline wrote in its reply.
Tata Group officially Took Over Air India from the Indian Government on January 27, 2022, Nearly 69 years 69 years after it was nationalized in 1953.
The takeover aimed to revise the airline's operations, improve service quality, and modernise its fleet to restore its position as a world-class carrier.
Since the account, tata group has initiated several reforms, Including merging merging Vistara with Air India, Revamping Customer Service, Upgrading Aircraft Interiors and Placing Histors Forcers Forcers Force Aircraft.
However, challenges like operational intelligence, aging aircraft, and Customer Service Complaints Continue to affect the airline's reputation as it undergoes transformation.
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